bk365 Privacy Policy

1 Information We Collect

bk365 collects personal information from you in several ways — directly through your account registration and activity on the platform, automatically through your device and browser as you use the site, and in limited circumstances from third-party sources such as payment processors and identity verification services. The categories of information we collect are described below.

Information you provide directly:

• Registration data: When you create a bk365 account, we collect your full name, date of birth, email address, mobile phone number, and chosen username. This information is necessary to create and manage your account.
• Identity verification documents: When we are required to verify your identity — for example, before processing a withdrawal above a set threshold — we may collect a copy of your national identity card, passport, or driver's licence, as well as proof of address documents such as a utility bill or bank statement.
• Payment information: We collect details related to the payment methods you use to deposit and withdraw funds. This includes your bKash or Nagad mobile wallet number, bank account details, or other payment identifiers. We do not store full card numbers or mobile banking PINs.
• Communications: When you contact bk365 through our support channels — including email or live chat — we retain records of those communications, including the content of your messages and any attachments you provide.
• Responsible gaming information: If you set deposit limits, request a time-out, or apply for self-exclusion, we record those preferences and decisions as part of your account profile.

Information collected automatically:

• Device and browser data: We automatically collect information about the device you use to access bk365, including your device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log data: Our servers record your IP address, the pages you visit on bk365.ws, the time and date of each visit, the duration of your session, and the links you click. This data helps us diagnose technical issues and monitor for suspicious activity.
• Geolocation data: We collect approximate location data derived from your IP address to ensure compliance with our geographic access policies and to serve you relevant content.
• Betting and gaming activity: All bets placed, games played, deposit and withdrawal transactions, bonus claims, and account actions are logged as part of your activity history on the platform.
• Cookie data: We use cookies and similar tracking technologies to recognise your browser, maintain your session, and understand how you navigate the site. See Section 4 for full details on our cookie practices.

2 How We Use Your Information

bk365 uses the personal data we collect for specific, legitimate purposes directly related to the operation of the platform and the delivery of services to players in Bangladesh. We do not use your data for purposes beyond those described in this policy without first notifying you and, where required, obtaining your consent.

bk365 will only send you promotional emails or SMS messages about bonuses, new game releases, and special offers if you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw this consent at any time by updating your communication preferences in your account or by contacting [email protected].

3 Sharing and Disclosure of Data

bk365 does not sell, rent, or trade your personal information to third parties. We share your data only in the specific circumstances described below, and only to the extent necessary to fulfil the stated purpose.

• Payment processors: We share the minimum necessary payment identifiers with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank to facilitate deposit and withdrawal transactions. These providers operate under their own privacy and security standards and are not permitted to use your data for any purpose other than processing the transaction.
• Identity verification services: Where we engage a third-party identity verification provider to confirm your identity documents, we share the document images and your registration data with that provider. Verification providers are bound by strict data handling agreements and may not retain your data beyond the verification period.
• Game technology providers: Live casino and slot game providers such as Evolution Gaming, Ezugi, Pragmatic Play, Spribe, NetEnt, and Microgaming may process your username and bet history as part of delivering their games within the bk365 platform. These providers do not receive your full identity or payment data.
• Fraud prevention and security partners: We may share technical data including IP addresses, device fingerprints, and account activity logs with fraud detection and cybersecurity partners to protect the integrity of the platform and all players on it.
• Legal and regulatory authorities: bk365 will disclose personal data to law enforcement, regulatory bodies, or other governmental authorities where we are required to do so by law, court order, or in response to a formal request made in connection with an investigation into fraud, money laundering, or other criminal activity.
• Business transfers: In the event that bk365 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may form part of the transferred assets. In such an event, we will notify registered players and the acquiring entity will be bound by the terms of this Privacy Policy or a policy that provides equivalent protections.

4 Cookies and Tracking Technologies

bk365 uses cookies and similar technologies — including local storage and session tokens — to operate the platform correctly, remember your preferences, keep you logged in during a session, and gather anonymised analytics about how the site is used. Below is a summary of the types of cookies we use and their purpose.

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to view, block, and delete cookies via the privacy or settings menu. Please note that disabling essential cookies will impair the functionality of bk365.ws and may prevent you from logging in or using the platform correctly.

5 Data Security and Storage

bk365 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include, but are not limited to, the following:

• SSL/TLS encryption: All data transmitted between your browser and bk365.ws is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser address bar confirms that your connection to the site is secure.
• Encrypted data storage: Sensitive personal data, including identity document images and payment method identifiers, is stored in encrypted form on secured servers. Encryption keys are managed using secure key management practices.
• Access controls: Access to personal data within bk365's systems is restricted to authorised personnel only, on a need-to-know basis. All internal access is logged and monitored. Employees with access to personal data are subject to confidentiality obligations.
• Two-factor authentication: bk365 supports two-factor authentication for player accounts to provide an additional layer of protection against unauthorised login. We strongly encourage all players to enable this feature in their account security settings.
• Regular security reviews: bk365 conducts periodic internal security reviews and vulnerability assessments to identify and address potential weaknesses in our data handling infrastructure.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bk365 will notify affected players as promptly as practicable and will take all necessary steps to contain the breach and prevent further exposure.

Your personal data is stored on servers located in secure data centre facilities. Data is not transferred outside of secured environments without appropriate contractual protections in place. bk365 does not store payment PINs, full mobile banking credentials, or internet banking passwords — these remain entirely within your banking provider's systems.

6 Your Privacy Rights

As a player registered with bk365, you have the following rights with respect to your personal data. bk365 is committed to honouring these rights promptly and without undue delay. To exercise any of the rights described below, contact our support team at [email protected] with the subject line "Privacy Request" and a description of the right you wish to exercise.

• Right of access: You have the right to request a copy of the personal data bk365 holds about you. We will provide this information in a clear, readable format within a reasonable timeframe upon receipt of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain details — such as your email address or phone number — directly through your account settings.
• Right to erasure: In certain circumstances, you have the right to request that bk365 delete the personal data we hold about you. This right is subject to legal limitations — for example, we are required to retain financial transaction records and identity verification documents for a minimum period in order to comply with anti-money laundering obligations. Where deletion is not possible in full, we will explain the reason and delete what we are able to.
• Right to restrict processing: You may request that bk365 restrict the processing of your personal data in specific circumstances — for example, where you contest the accuracy of data we hold and we are in the process of verifying it.
• Right to data portability: Where technically feasible, you have the right to request a machine-readable copy of the personal data you have provided to bk365, so that you can transfer it to another service provider.
• Right to withdraw consent: Where bk365 processes your data on the basis of your consent — such as for promotional communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You have the right to object to bk365 processing your personal data where we rely on legitimate interests as our legal basis, unless we can demonstrate compelling legitimate grounds that override your interests.

7 Data Retention Policy

bk365 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, and in any event for the minimum period required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold:

Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an individual. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes without identifying any individual player.

8 Updates to This Policy

bk365 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, legal obligations, or applicable regulations. The date of the most recent revision is displayed at the top of this page and in the hero section above.

Where we make material changes to this Privacy Policy — for example, changes that affect how we use your data or the rights available to you — we will notify registered players by email to the address associated with their bk365 account. We may also display a prominent notice on the platform at the time of the update. Your continued use of bk365.ws following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes.

We encourage you to review this page periodically, even in the absence of a notification, to remain informed about how bk365 protects your information. If you have any questions about this Privacy Policy or about the way your personal data is handled, please contact us at [email protected] at any time. Our support team is available 24 hours a day, seven days a week.